Terms & Conditions

This policy covers purchases from The Atrium in-store and online. In-store change-of-mind returns follow section 2; online cancellations follow section 4. Your statutory consumer rights remain unaffected.

Unused, unassembled items in their original packaging may be returned within 7 days of purchase for a refund. Please provide the original receipt or other proof of purchase.

From day 8 to day 30, a credit note may be issued following inspection and approval.

Change-of-mind returns are not accepted for opened pillows or mattresses, personal-care products such as shavers and hair stylers, seasonal items (including Summer, Easter, Halloween and Christmas collections), or items bought on sale or promotion.

These exclusions do not affect your rights if goods are faulty or not as described.

Goods made to your specifications or clearly personalised, such as custom-made kitchens and sofas, cannot be cancelled or returned for a change of mind once the order is accepted.

Your rights for faulty or incorrectly supplied goods remain unaffected.

For in-store orders of standard-stock goods, contact us as soon as possible. Cancellation requests are assessed according to the order’s status and any agreed cancellation terms.

For online consumer purchases, you may cancel without giving a reason within 14 days after you or your nominated recipient receives the goods. For one order delivered in separate parts, the period starts after receipt of the last item or part. If the deadline falls on a non-working day, it extends to the next working day.

The online cancellation right applies to sale, promotional and seasonal goods. It excludes goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Opening packaging alone does not automatically remove this right.

The online shop accepts payment by credit card only. Placing an order is an offer to buy.

The automatic order acknowledgement confirms receipt of your order; it does not confirm acceptance. A purchase agreement is formed only when we send a separate email expressly accepting your order.

Payment authorisation or collection alone does not constitute acceptance. If we decline your order, we will release any payment authorisation or refund any amount paid.

Applicable taxes and any delivery or other charges will be shown before you confirm your online order. Your payment authorises us to charge the displayed total.

We may update website prices, product details and terms. Updates do not change orders already accepted or guarantees already given.

We aim to keep website information accurate and will correct errors when identified.

If a pricing or product-description error is found before acceptance, we will notify you. You may proceed on the corrected terms or cancel for a full refund of any amount paid. We will not charge a revised price without your agreement.

If an error is discovered after acceptance, we will contact you to agree a solution, subject to applicable law and your consumer rights.

Orders are subject to stock availability. If an item is unavailable, we will email you with the available options, including an alternative, an agreed delivery date or cancellation and refund for the unavailable item. We will not substitute goods without your agreement.

Email [email protected] with your order number and the items you wish to cancel or return. Please include your order acknowledgement or other proof of purchase where available.

For statutory online cancellation, any clear statement of your decision to cancel is sufficient; no reason is required. Send your notice within the cancellation period and keep a copy.

After cancelling an online purchase, return the goods within 14 days of notifying us, unless we have agreed to collect them.

You may return goods to The Atrium store in Mriehel or request collection by emailing [email protected]. Bring your order acknowledgement, receipt or other proof of purchase.

Return all relevant items, components and accessories. Please include the original packaging where available and pack the goods securely.

For voluntary in-store returns, goods must be unused, unassembled, in their original packaging and in resaleable condition.

For statutory online returns, you may inspect the goods as you would in a shop. Where permitted by law, a deduction may apply for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Assembly does not automatically remove your cancellation right.

Take reasonable care of the goods until they are returned or collected.

Collection is normally from the original delivery address. Tell us in advance about floors, stairs, narrow doors, parking restrictions or other access issues, and ensure safe access.

You or an authorised adult must be present, hand over all items being returned and sign the collection record. We may rely on your representative’s instructions.

If collection fails because you are absent or access is unsuitable, reasonable additional charges may apply. We will explain these before rearranging collection.

If collection risks damage to the goods or property, our representative will explain and record the concern. Collection may be postponed until safe arrangements are agreed. Any collection undertaken must use reasonable care; your statutory rights remain unaffected.

For change-of-mind returns, you pay the direct return costs where these were disclosed before purchase. For bulky online goods that cannot normally be posted, the return cost or a reasonable estimate will be provided before purchase.

If you request collection, we will confirm the fee before arranging it. The fee depends on the goods and collection requirements and may be deducted from your refund with your agreement, where permitted by law.

No return or collection fee applies to faulty or incorrectly supplied goods.

Refunds are made using the original payment method unless you expressly agree otherwise, at no additional cost to you.

For statutory online cancellations, we will refund you without undue delay and within 14 days of receiving your cancellation notice. Unless we have offered to collect the goods, we may withhold the refund until we receive them or evidence that you have sent them back, whichever is earlier.

If you cancel the entire online order, the refund includes the standard delivery charge. Any extra cost for a premium delivery option is not refundable.

Nothing in this policy limits your statutory rights, including remedies for faulty goods or goods that do not match their description.

Questions: [email protected]
FAQs: https://www.theatrium.com.mt/faqs
Consumer information: https://mccaa.org.mt