FREQUENTLY ASKED QUESTIONS

Where to find us

The Atrium is located on the Mriehel Bypass, a short distance away from Homemate.Click here for a map with directions.

 

Opening Hours

Until the situation is back to normal, our opening hours are Monday to Saturday 9am to 6.30pm
(Closed on Sundays and Public Holidays).

 

Parking Facilities

Customers shopping at The Atrium may make use of 3 floors of free parking. This also includes reserved spaces for persons with special needs.

 

Payment Options

We accept cash, Visa, MasterCard, American Express and all local bank Debit cards. We regret that cheques can no longer be accepted.
You can also buy now and pay us off later with our FLEXIPAY scheme www.theatrium.com.mt/flexipay

 

Stock Availability

Stock inventory is linked to our website. Click on the images for more product info, prices and stock availability. You can use the 'hide out of stock' filter to only view the items available in stock.
We are working on a system to advise ETA of items that are currently out of stock. Until this option ‘goes live’ please email us on contactus@theatrium.com.mt for info.

 

Home Delivery

We offer free delivery on all orders €50 and over.
A delivery charge of €10 applies for orders below €50.
Deliveries in Gozo

Orders with value of €1,500 and over: Free delivery
Orders with value between €300 & €1500: €20 delivery charge
Orders with value below €300 : €40 delivery charge

Deliveries are made to ground floor. If you require goods to be taken up to the upper floors a furniture-lifter will be required. Should this be the case we will be more than pleased to make arrangements on your behalf with a trustworthy subcontractor. When a furniture-lifter is required you will need to make arrangements with your Local Council for the issuing of a permit.

We are aiming to deliver small packages within a day or two from date of order. Larger items such as gas BBQs, sofas etc. will take approx. 5 days (depending on the workload of the larger vans).

 

Assembly Service

Most products sold at The Atrium can be assembled by following the enclosed assembly instructions, however we can also offer assembly services at very moderate rates. Please ask in-store for details.

 

Returns Policy

Unused items in their original packaging may be returned within 7 days of purchase but must be accompanied by the original receipt for a full refund to be issued (not applicable for furniture items).

 

Order cancellation policy

Orders for furniture items from stock can be cancelled if this is advised within 24 hours of order confirmation. In this case the deposit will be transferred to other purchases that you would like to effect from The Atrium, either immediately or within a reasonable time frame. Orders for products that have been ordered according to your specific request (kitchen, leather sofa, wall system, walk-in-wardrobe set up, bedroom, office set up.....) cannot be cancelled.

 

Pet Policy

We are pleased to advise that although we have ‘no pets allowed policy/signage’, we will allow pets that are small enough to be held in a ‘purse size’ pet carrier or in hand. Pets must be carried in the bag/hand the entire time they are in the building.

 

DISCLAIMER

• All prices quoted are VAT included.
• Pictures of models shown on this web site are not to scale and colours may vary.
• The Atrium does not accept any responsibility for any inaccuracies in pricing.
• Prices at sales points are final.
• Offers and promotions are valid until stock lasts