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The Atrium is located within the Central Business District in Birkirkara, Malta.

The Atrium
Giovanni Felice Street - Zone 3
Central Business District
Birkirkara CBD 3120, Malta

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Our opening hours vary between the summer and winter months.

July & August
Monday - Friday: 09:00 - 19:30
Saturday: 09:00 - 14:00
Sundays & Public Holidays: Closed

September - June
Monday - Friday: 09:00 - 19:30
Saturday: 09:00 - 18:00
Sundays & Public Holidays: 09:00 - 18:00

Opening hours may vary on selected public holidays. Please check our website or social media pages for any special opening-hour updates.

Yes. The Atrium offers free on-site parking for customers across three floors, with designated accessible parking spaces available for persons with special needs.

Delivery in Malta is FREE on orders of €100 or more.

For orders under €100, a €10 delivery charge applies.

Delivery to Gozo is FREE on orders of €200 or more.

For orders under €200, a €20 delivery charge applies.

Please note that larger-item deliveries to Gozo may require additional time depending on delivery schedules and availability.

Delivery times depend on the type of item ordered and the delivery location.

Malta
Small items: Usually delivered within 1-2 working days.
Large items & furniture: Usually delivered within 5-7 working days.

Gozo
Small items: Usually delivered within 1-2 working days.
Large items & furniture: Please allow approximately 2-3 weeks for delivery.

Once your order is ready, our Delivery Team will contact you to arrange a suitable delivery appointment.

Please note that delivery times are approximate and may vary during busy periods.

Yes. Fast and same-day delivery options may be available for selected orders, subject to item availability, location and delivery capacity.

Fast delivery charges start from €15 and may vary depending on the vehicle required and delivery requirements.

Please contact our team to check availability and receive a delivery quote for your order.

Yes. When arranging your delivery, you can request a preferred delivery date and available time frame, subject to availability.

Our Delivery Team will contact you to confirm your appointment once your order is ready for delivery.

On the day of delivery, our team will also call you approximately 30 minutes before arrival.

Yes. Standard delivery is provided to the ground floor or to upper floors when a suitable internal lift is available.

If your property does not have an internal lift, or if the items are too large to fit safely inside the lift, we can arrange an external lifter at an additional charge, starting from €50.

Please let our Delivery Team know in advance if a lifter may be required so this can be arranged with your delivery.

Yes. We offer an assembly service for all furniture items at an additional charge.

Assembly can be requested when placing your order or arranged with our team before delivery.

The cost varies depending on the type and number of items being assembled, and our team will confirm the applicable charge before the service is booked.

Yes. You can choose to collect your order from The Atrium instead of having it delivered.

Most orders can be collected directly from our shop in Birkirkara once they are ready.

Some items may be stored at our warehouse in Handaq. If you prefer to collect directly from Handaq, please advise our team before collection so we can confirm availability and make the necessary arrangements.

Please wait for confirmation that your order is ready before visiting either collection point.

Yes. Someone else may collect your order on your behalf.

Please advise our team in advance and provide the name of the person collecting the order. The person collecting should have your order number or collection confirmation available when they arrive.

Once your order has been paid in full, we can hold your items for up to 2 months free of charge.

If your order is not collected or delivered within this period, additional storage charges will apply.

Yes. For furniture and larger-item deliveries, our Delivery Team will contact you once your order is ready to arrange a suitable delivery appointment.

On the day of your scheduled delivery, our team will normally call approximately 30 minutes before arrival.

For small items delivered by courier or MaltaPost, a pre-delivery call may not be provided.

Yes. When we deliver your new white goods appliance, we can also collect your old appliance for disposal.

Please advise our team before your scheduled delivery if you would like us to collect your old appliance, so this can be included in the delivery arrangements.

The old appliance should be disconnected and ready for collection before our team arrives.

Yes. If you need to change your delivery appointment, please contact our Delivery Team as early as possible.

Email [email protected] with your order number and preferred new date, and our team will assist you accordingly.

Yes. Please contact our Delivery Team as soon as possible if you need to change your delivery address.

Email [email protected] with your order number and new delivery address. Changes may not be possible once your order is out for delivery.

Contact Delivery Team

We accept cash, Visa, Mastercard, American Express and local bank debit cards. Payments can also be made securely online when placing an order through our website.

Personal cheques are not accepted. Company cheques are accepted.

For eligible purchases, we also offer Flexipay.

Yes. With Flexipay, you can spread the cost of your purchase over convenient monthly payments for up to 36 months.

Flexipay is available on eligible purchases and is subject to approval and applicable terms and conditions.

Learn More About Flexipay

To apply for Flexipay, you will need:

• Your ID card (front and back)
• Your latest 3 months' payslips, or your previous year's tax return if self-employed
• A valid local Visa debit or credit card
• Your IBAN number

Flexipay applications are subject to approval, and additional documentation may be requested depending on the application.

Yes. You can settle your Flexipay agreement early at any time.

If you choose to settle the remaining balance before the end of your agreement, you may be entitled to a refund on the remaining charges, less an early settlement fee of €50.

Yes. Flexipay can be used for products available on our website.

You can send us the required documents online, and our team can assist you with the application remotely.

Once your application is approved, you will still need to visit The Atrium to sign the Flexipay agreement in store.

Learn More About Flexipay

The minimum purchase required to apply for Flexipay is €400.

Stock availability can be checked directly on our website.

If you need a larger quantity or would like to confirm availability before visiting the store, please contact our team and we'll be happy to check for you.

Yes. Many out-of-stock items can be pre-ordered or ordered directly from our suppliers, subject to availability.

Estimated arrival times vary depending on the product and supplier. Please contact our team to check availability and the expected delivery timeframe.

Items cannot be reserved without payment, as they remain available for purchase by other customers.

To secure an item, we recommend placing your order online or in store as soon as possible.

Our team can assist you with product information and availability over the phone; however, orders should be placed online or in store.

For quotations or larger orders, please contact our team and we'll be happy to assist you.

Yes. An appointment is required for a kitchen design consultation and quotation with our STOSA Kitchen Design Team.

If you simply wish to view our kitchen displays, no appointment is required. You can visit our Kitchen Department on Level 2 during opening hours.

Schedule an Appointment

You can check the latest status of your order online using our Order Status page.

Simply enter your order details to view the latest available update.

Check Order Status

Please contact our team as soon as possible if you need to change or add items to an existing order.

Changes are subject to availability and may not be possible once the order has been processed or prepared for delivery.

Returns and exchanges are subject to our Returns & Refunds Policy.

Items must be returned in their original condition and packaging, together with proof of purchase.

Certain items cannot be returned or exchanged, including:
• Sale and promotional items
• Bed linen
• Personal-use and hygiene-related items
• Custom-made or personalised items
• Special-order items, where applicable

If you are unsure whether an item can be returned or exchanged, we recommend confirming with our team before purchasing or returning the item.

Unused items in their original packaging may be returned within 7 days of purchase for a refund, together with the original receipt or proof of purchase.

After 7 days and up to 2 months, a credit note may be issued following inspection and approval.

Certain items, including sale or promotional items, bed linen, personal-use or hygiene-related products, cannot be returned or exchanged.

No. Sale and promotional items cannot be returned or exchanged.

Items that have been opened or used and cannot be resold for hygiene or safety reasons cannot be returned or exchanged.

This includes items such as bed linen, pillows, mattresses and personal-use products.

Large items may be returned if they meet our return conditions and remain unused and in their original packaging.

If you require us to collect the item, an additional collection charge will apply. Please contact our team to confirm eligibility and arrange collection.

Once approved, refunds are usually processed within 2-5 working days using the original payment method.

Processing times may vary depending on your bank or payment provider.

To withdraw an online order, visit your Order History, find the relevant order and select Withdraw Order.

Please note that some orders may no longer be eligible for withdrawal once processing has started.

Please report any damaged furniture or missing parts through our online form, including your order number and photos of the issue.

Report an Issue

Please report any issue with your appliance through our online form, including your order number and details of the fault.

Report an Issue

Please bring the small appliance to our Customer Care Desk in store, together with your receipt or proof of purchase, for inspection.

Yes. Our products are covered by the applicable manufacturer's warranty, which may vary depending on the product and brand.

Please keep your receipt or proof of purchase for any warranty claims.

For specific warranty information, please contact our team.

Our Service Team is available Monday to Friday, 09:00-15:00.

If you need to drop off your Dyson for repair outside these hours, you can leave it at our Customer Care Desk during shop opening hours:

Monday - Friday: 09:00 - 19:30
Weekends & Public Holidays: 09:00 - 18:00

Yes. Spare parts for Dyson products and white goods may be ordered, subject to availability.

Please provide the model number and required part number, where available.

Contact Service Team

We cannot provide an exact arrival time, as schedules may vary depending on previous appointments and traffic.

Our technician will normally call around 30 minutes before arrival.

Yes. We offer a free interior design service to help you choose furniture, colours and layouts for your space.

Our team can assist with anything from a single room to a complete home.

Book an Appointment

Yes. Our STOSA Kitchen Design Team offers a complete kitchen design and planning service tailored to your space, style and requirements.

An appointment is required for a kitchen consultation and quotation.

Schedule an Appointment

Yes. The Atrium offers a Gift List service for weddings and other special occasions, allowing your guests to contribute towards items you've selected.

Please contact our team to set up your Gift List and learn more about how it works.

Contact Us

If it was an online order, please reply directly to your order confirmation email and our team will guide you accordingly.

For any other order, please email us at [email protected] with your order details and a description of the issue.

We apologise if you have not received an expected callback.

Please contact us with your details and a brief description of your enquiry, and we'll direct it to the relevant team for follow-up.

Contact Us

If you're unable to reach us by phone, you can contact us online or chat with our team using the chat button in the bottom-right corner of the page.

Contact Us